eMaster線上商務英語大師：單元聚焦課程[電話英文4堂全報]

【eMaster線上商務英語大師】

電話英文4堂全報

後疫情時代，電話或con-call越趨頻繁。要打給老外時電話拿起來卻猶豫老半天? Con-call到一半突然訊號差聽不到，不知如何啟齒? 接到抱怨電話該如何回應? 如何讓自己的英文聽起來更禮貌舒適? 立刻報名，克服恐懼！

【目標對象】欲學習商務電話英文技巧之國內在職企業人士，採全英授課，建議具備中等英文程度。

【上課平台】本中心專屬之eMaster線上課程學習平台 https://emaster.iti.org.tw

【課程製作】

• ITI專任師資群。師資陣容：https://reurl.cc/e3AKLL

【課程內容】內容含影片、講義、練習等，學習實際進度時數因人而異(建議時數2小時)

• 1. Exchanging and Checking Information 如何精確交換資訊，不再有聽沒有懂!​
• During telephone conversations, exchanging information can be tricky as we do not have the luxury of being able to see the person who’s speaking to us. This can make exchanging information a bit more difficult if not done properly. In this course, you will learn how to properly give clear and correct information on the telephone, and then check to clarify whether everything was heard correctly.
• 2. Describing Technical Difficulties 收訊不良怎麼辦?
• The goal of this course is to learn the most common keywords and phrases used when we encounter technical difficulties during business calls. When a technical problem occurs, it is important to sound both natural and polite in order to show professionalism. Therefore, this course also focuses on the skill of buffering your speech on a phone call. 
• 3. How to Deal with Complaints  用英文回應客訴我不怕!

• It is not unusual for businesses to receive customer complaints over the telephone. Dealing with them in a positive and constructive manner will help these business keep their customers. In this course you will learn the key phrases in English and important useful approaches when dealing with customer complaints over the phone. Managing customer complaints and resolving them quickly will of course result in improved and repeat business from your customers. 

• 4. How to Sound More Polite  讓你講英文也很有禮貌!
• In business, it is extremely important to show professionalism and respect to your business partners by being polite. For English learners, using polite language might not be the easiest thing to do as it requires the speakers to use longer and more grammatically complex sentences. In this course, you will learn how to make your sentences sound more polite when you need them in business. 

【課程費用】

• 原價單堂800元，4堂課全報組合價2500元(現省700元!)

另可單堂報名，【單堂報名連結】請詳如下:

• 如何精確交換資訊，不再有聽沒有懂! Exchanging and Checking Information: https://events.taiwantrade.com/DLP2021TEL
• 收訊不良怎麼辦? Describing Technical Difficulties: https://events.taiwantrade.com/DLP2021TEL-TECH 
• 用英文回答客訴我不怕! How to Deal with Complaints: https://events.taiwantrade.com/DLP2021TEL-CPL
• 讓你講英文也很有禮貌! How to Sound More Polite: https://events.taiwantrade.com/DLP2021TEL-POL

【更多ITI線上課程資訊】https://www.iti.org.tw/courses

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